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Customer Engagement Monitor

First tell us about YOU

(This is a sample of what your customers might see.
Your customer survey will be customized to your brand.)

Thank you for taking the time to give us your input.

Unless you request to be contacted, your responses will be completely anonymous.

Your input will help us serve you better.

1. How often do you visit, or purchase from, BRAND X?

3. Thinking about your most recent purchase from BRAND X, to what extent do you agree with each of the following?

Space Cell	Strongly disagree	Disagree	Neither	Agree	Strongly agree
The employees were friendly	The employees were friendly: Strongly disagree	The employees were friendly: Disagree	The employees were friendly: Neither	The employees were friendly: Agree	The employees were friendly: Strongly agree
I found what I wanted	I found what I wanted: Strongly disagree	I found what I wanted: Disagree	I found what I wanted: Neither	I found what I wanted: Agree	I found what I wanted: Strongly agree
Checking out was easy	Checking out was easy: Strongly disagree	Checking out was easy: Disagree	Checking out was easy: Neither	Checking out was easy: Agree	Checking out was easy: Strongly agree
Employees were available to assist me	Employees were available to assist me: Strongly disagree	Employees were available to assist me: Disagree	Employees were available to assist me: Neither	Employees were available to assist me: Agree	Employees were available to assist me: Strongly agree
BRAND X has a good variety of products or services	BRAND X has a good variety of products or services: Strongly disagree	BRAND X has a good variety of products or services: Disagree	BRAND X has a good variety of products or services: Neither	BRAND X has a good variety of products or services: Agree	BRAND X has a good variety of products or services: Strongly agree
The employees are knowledgeable	The employees are knowledgeable: Strongly disagree	The employees are knowledgeable: Disagree	The employees are knowledgeable: Neither	The employees are knowledgeable: Agree	The employees are knowledgeable: Strongly agree
BRAND X has great customer service	BRAND X has great customer service: Strongly disagree	BRAND X has great customer service: Disagree	BRAND X has great customer service: Neither	BRAND X has great customer service: Agree	BRAND X has great customer service: Strongly agree
The BRAND X facility was clean	The BRAND X facility was clean: Strongly disagree	The BRAND X facility was clean: Disagree	The BRAND X facility was clean: Neither	The BRAND X facility was clean: Agree	The BRAND X facility was clean: Strongly agree
BRAND X has reasonable prices	BRAND X has reasonable prices: Strongly disagree	BRAND X has reasonable prices: Disagree	BRAND X has reasonable prices: Neither	BRAND X has reasonable prices: Agree	BRAND X has reasonable prices: Strongly agree

4. Please rate your level of agreement with the statement: "For THIS PRODUCT, BRAND X is my primary brand."

Strongly Disagree

Neither Agree nor Disagree

Strongly Agree

5. Please rate your level of agreement with the following statements

Space Cell	Strongly disagree	Disagree	Neither	Agree	Strongly agree
I am committed to BRAND X	I am committed to BRAND X: Strongly disagree	I am committed to BRAND X: Disagree	I am committed to BRAND X: Neither	I am committed to BRAND X: Agree	I am committed to BRAND X: Strongly agree
BRAND X is my favorite brand	BRAND X is my favorite brand: Strongly disagree	BRAND X is my favorite brand: Disagree	BRAND X is my favorite brand: Neither	BRAND X is my favorite brand: Agree	BRAND X is my favorite brand: Strongly agree
BRAND X is reliable	BRAND X is reliable: Strongly disagree	BRAND X is reliable: Disagree	BRAND X is reliable: Neither	BRAND X is reliable: Agree	BRAND X is reliable: Strongly agree
BRAND X cares about my interests	BRAND X cares about my interests: Strongly disagree	BRAND X cares about my interests: Disagree	BRAND X cares about my interests: Neither	BRAND X cares about my interests: Agree	BRAND X cares about my interests: Strongly agree
I trust BRAND X	I trust BRAND X: Strongly disagree	I trust BRAND X: Disagree	I trust BRAND X: Neither	I trust BRAND X: Agree	I trust BRAND X: Strongly agree
BRAND X will quickly resolve any problem I have	BRAND X will quickly resolve any problem I have: Strongly disagree	BRAND X will quickly resolve any problem I have: Disagree	BRAND X will quickly resolve any problem I have: Neither	BRAND X will quickly resolve any problem I have: Agree	BRAND X will quickly resolve any problem I have: Strongly agree
I have a personal relationship with BRAND X	I have a personal relationship with BRAND X: Strongly disagree	I have a personal relationship with BRAND X: Disagree	I have a personal relationship with BRAND X: Neither	I have a personal relationship with BRAND X: Agree	I have a personal relationship with BRAND X: Strongly agree
I get good value for my money with BRAND X	I get good value for my money with BRAND X : Strongly disagree	I get good value for my money with BRAND X : Disagree	I get good value for my money with BRAND X : Neither	I get good value for my money with BRAND X : Agree	I get good value for my money with BRAND X : Strongly agree
I am very satisfied with BRAND X	I am very satisfied with BRAND X: Strongly disagree	I am very satisfied with BRAND X: Disagree	I am very satisfied with BRAND X: Neither	I am very satisfied with BRAND X: Agree	I am very satisfied with BRAND X: Strongly agree

6. How likely you are to do each of the following in the next 30 days.

Space Cell	Very unlikely	Unlikely	Neither	Likely	Very likely
Recommend BRAND X	Recommend BRAND X: Very unlikely	Recommend BRAND X: Unlikely	Recommend BRAND X: Neither	Recommend BRAND X: Likely	Recommend BRAND X: Very likely
Make a purchase from BRAND X in-person	Make a purchase from BRAND X in-person: Very unlikely	Make a purchase from BRAND X in-person: Unlikely	Make a purchase from BRAND X in-person: Neither	Make a purchase from BRAND X in-person: Likely	Make a purchase from BRAND X in-person: Very likely
Make a purchase from BRAND X online	Make a purchase from BRAND X online: Very unlikely	Make a purchase from BRAND X online: Unlikely	Make a purchase from BRAND X online: Neither	Make a purchase from BRAND X online: Likely	Make a purchase from BRAND X online: Very likely

7. Thinking about BRAND X, to what extent do you agree with each of the following?

Space Cell	Strongly disagree	Disagree	Neither	Agree	Strongly agree
has knowledgeable employees	has knowledgeable employees: Strongly disagree	has knowledgeable employees: Disagree	has knowledgeable employees: Neither	has knowledgeable employees: Agree	has knowledgeable employees: Strongly agree
has friendly employees	has friendly employees: Strongly disagree	has friendly employees: Disagree	has friendly employees: Neither	has friendly employees: Agree	has friendly employees: Strongly agree
never rushes me	never rushes me: Strongly disagree	never rushes me: Disagree	never rushes me: Neither	never rushes me: Agree	never rushes me: Strongly agree
does not waste my time	does not waste my time: Strongly disagree	does not waste my time: Disagree	does not waste my time: Neither	does not waste my time: Agree	does not waste my time: Strongly agree
keeps my information secure and safe	keeps my information secure and safe: Strongly disagree	keeps my information secure and safe: Disagree	keeps my information secure and safe: Neither	keeps my information secure and safe: Agree	keeps my information secure and safe: Strongly agree
uses up to date technology	uses up to date technology: Strongly disagree	uses up to date technology: Disagree	uses up to date technology: Neither	uses up to date technology: Agree	uses up to date technology: Strongly agree
has great customer service	has great customer service: Strongly disagree	has great customer service: Disagree	has great customer service: Neither	has great customer service: Agree	has great customer service: Strongly agree
has all the products and services I need	has all the products and services I need: Strongly disagree	has all the products and services I need: Disagree	has all the products and services I need: Neither	has all the products and services I need: Agree	has all the products and services I need: Strongly agree

8. When you are selecting a brand for PRODUCT, how important is each of the following?

Space Cell	Not at all	Unimportant	Neither	Important	Very important
Convenient Location	Convenient Location: Not at all	Convenient Location: Unimportant	Convenient Location: Neither	Convenient Location: Important	Convenient Location: Very important
Easy to use web page	Easy to use web page: Not at all	Easy to use web page: Unimportant	Easy to use web page: Neither	Easy to use web page: Important	Easy to use web page: Very important
Variety of products or services	Variety of products or services: Not at all	Variety of products or services: Unimportant	Variety of products or services: Neither	Variety of products or services: Important	Variety of products or services: Very important
Recommendation of others	Recommendation of others: Not at all	Recommendation of others: Unimportant	Recommendation of others: Neither	Recommendation of others: Important	Recommendation of others: Very important
Past experience	Past experience : Not at all	Past experience : Unimportant	Past experience : Neither	Past experience : Important	Past experience : Very important

9. Can you think of anything that BRAND X could do to improve? (list as many as you like)

10. What do you like most about being a BRAND X customer?

11. What would you tell your friends about BRAND X.

12. If you'd like to be contacted, please give us your name and how to contact you in the box below.